Shipping

We ship anywhere in Canada and all 50 of the US States!

Verify your Shipping Address
Please take a moment to verify your shipping address before completing your order. Your shipping address is also listed in your order confirmation email. Please review this for errors and let us know (before we ship your order, which happens quickly!) by email if you have accidentally provided an incorrect shipping address. We will not issue refunds for orders lost in the mail due to incorrect information provided by the customer.

Processing Time
We process and ship most orders within 1-2 business days.

Canadian Shipping
Orders are sent by Canada Post standard mail and will be delivered to the same place as your everyday mail. We charge a $2 flat fee on orders under $20. Orders over $20 include shipping. Tracking is not provided.

USA Shipping (prices in CAD dollars)
Orders are sent by Canada Post parcel mail, and will be delivered by their shipping partners. We offer tiered rates for US orders as indicated below.
$10 shipping on orders under $60
$5 shipping on orders between $60 and $99
Free shipping on orders $100 and up

Combined Shipping
If you place multiple orders the system will not automatically calculate free or reduced shipping for applicable. Please contact us in advance by email at knightswoodclayhouse@gmail.com for a shipping code to receive free or tiered shipping. 

Local Pickup within Guelph, Ontario
We offer contactless porch pickup. Select pickup when checking out* and details will be sent to you.
* You may not be given an option to select pickup if paying with some methods. If that is the case, please email us at knightswoodclayhouse@gmail.com*

Delivery Time
We have no information about the progress of delivery after an order has been sent. In our experience, most orders are received between 4 days and 3 weeks, depending on the distance travelled.

If your order is more than 4 weeks late, please contact us by email to discuss the next steps.

Packaging
All orders are packaged safely in a sturdy cardboard box with padding. We do not offer gift wrapping. A printed receipt can be provided upon request.